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Terms & Conditions

Welcome to our website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Calderfields Golf & Country Club relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Calderfields Golf & Country Club’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Aldridge Road, Walsall WS4 2JS. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. Please read our Privacy & Cookie policy page.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Hotel

  • Hotel Terms and Conditions:

    Hotel- Terms and Conditions:

    Room Prices

      
    
Room prices are based on per person, per night and are inclusive of VAT unless stated otherwise. All rooms at Calderfields are only suitable for up to 2 guests. The room price is determined by the day that the booking was made and can vary. This includes third party booking agents.
     
    Breakfast is included in this price only if specified; all current tariffs are listed on website 
    but are not guaranteed.
     

    Payment


    All Calderfields Golf and Country Club hotel bookings must be paid in full at the time of booking. We cannot accept cash on arrival.
     

    Cancellations / Non Arrival


    All cancellations must be notified to Calderfields Golf and Country Club at least 7 days before the arrival date to receive a full refund. Any cancellations received after these times are non-refundable or transferable. 
                           

    Arrival & Departure

    
Rooms will usually be available from 15.00 HRS on the day of arrival. An early check in may be available but cannot be guaranteed.  

Rooms will need to be vacated by 11.00 HRS on the day of departure. Failure to meet this requirement may result in charges of 1 additional nights charge at the going rate for that particular day.
     
    On arrival you will be required to provide a credit card for a security on the room. Any damages accidental or intentional may be charged to this account. 
     

    Club Events

     
    
Please be aware that at certain times the club may host weddings, parties and other events, which you may feel would be an intrusion to your break. Please contact the venue directly in advance of your stay for further details.
     

    Damage or removal of hotel property

     
    
Calderfields Golf & Country Club reserve the right to charge any guests the cost of rectifying damage, caused by a deliberate, negligent or 
    reckless act.
     
    Calderfields Golf & Country Club also reserved the right to charge guests the cost of 
    replacing any items that are removed from the premises by them without their consent.  If necessary the police will be contacted and CCTV will be used for evidence. 
     

    Drugs and Alcohol

     
    
You are not permitted to bring alcohol on the premises of Calderfields Golf and Country Club. This includes the course, venue, hotel and any area once through the drive way. Alcohol will be confiscated or you will be requested to leave the establishment without a refund. We operate a zero tolerance on illegal substances and if suspected or caught the police will be notified and you will be asked to depart without a refund.
     
    Please note…
We regret with the exception of assistance dogs, no pets are allowed at Calderfields Golf & Country Club. Electrical appliances, such as toasters, mini cookers, and portable grills may not be used in or out of the rooms.

    All of our rooms operate a 100% no smoking and no vaping policy. Smoking or vaping in the bedroom will result in a £100 fine to cover cleaning costs.
     
     

    Inappropriate behaviour

    
We are focused on all of our guests having an enjoyable stay however we have a very strict policy on customer behaviour to ensure that it is fair for all visitors. We reserve the right to ask you to leave the venue for any actions considered by our manager on duty to be inappropriate this includes (but is not exclusive) bad/offensive language, mis-use of Calderfields property, disruption to other guests, violence or breaching any of the above conditions.   
     

    Cancellation terms:

    1 month or more 
    Full refund

    48 hours to 2 weeks’ notice of cancellation
    10% of the balance as an admin charge

    
Less than 48 hours’ notice
    Full balance payable

Golf

  • Golf Terms and Conditions

    Society Golf Trips/ Residential Golf breaks- Terms and Conditions:

    Please read these Conditions carefully in order to avoid any misunderstandings regarding the terms on which bookings are accepted.
    1. All bookings of facilities at Calderfields Golf and Country Club (hereafter called “the Venue”) are accepted upon the following terms and conditions.

    2. These terms and conditions, together with the venues written quotation on the one hand and Client’s written confirmation in respect of the booking on the other hand shall constitute the contract between the Client and the venue and such contract shall come into effect immediately upon receipt of written confirmation from the Client or their agent including Your Golf Travel, Golf Breaks.com or any other third party agent.

    3. The venue reserves the right to amend these terms and conditions at its own discretion provided such amendments are notified in writing to the Client at the time of the booking.

    4. The venue reserves the right to revise quotations where prices may be affected due to reasons beyond its control. And in such event will do so in writing to the Client.

    Golf Days

    5. A golf day or society booking is for a minimum of nine full paying persons. Any variation from this will be at the sole discretion of the venue.

    6. A provisional booking is made on completion and submission of a booking form or email to the venue.

    Deposit Payments

    7. All bookings require a deposit, and Valid Credit/Debit card details within 14 days of the provisional booking, unless the event occurs less than 14 days from booking in which case the deposit, card detail, is required at time of booking.

    8. All bookings require a deposit which is non-refundable unless the venue, at its discretion offers to re-fund all or part of the monies.

    9. Bookings are provisional until receipt of appropriate written confirmation or deposit and signed copy of these terms and conditions. The venue reserves the right to cancel a booking without liability in the event of non-payment of a deposit. On failing to sign these terms and conditions, the client accepts these terms as of the day of the event.

    10. Deposits are non-refundable except under circumstance defined in section 24.

    11. Business customers wishing credit facilities must ensure that adequate arrangements are in place no later than one month prior to the event.

    12. In the absence of such arrangements a deposit of £10 per person is required at time of booking
    ARRANGEMENTS AND NUMBERS ATTENDING

    13. The Client must confirm to the venue all information necessary to organize the event. Including the anticipated number of attendees and details of special dietary requirements and menu selections, not less than 14 working days prior to the golf event. Where a booking is made at less than 14 days notice, all such information must be confirmed at the time of the booking.

    14. Final confirmed numbers are required no later than 7 days prior to the event. Where the actual attendance on the day varies from final confirmed numbers the account shall be calculated on the number confirmed by the Client or the number actually attending, whichever is greater.

    15. The venue reserves the right to reallocate the golf event if the attendance differs significantly from the predicted number. The venue will give written notice of amendments prior to the event if given a reasonable notice period of changes by the Client. The venue reserves the right to make any necessary amendments to the proposed menu, facilities or itinerary. In the event of adverse weather conditions preventing the commencement of a round of golf, the venue is within its rights to try and accommodate the party by offering an alternative. This alternative may include but not limited to a session in the golf simulator room but will not always be possible. If this action is not possible, refer to section 25.

    Cancellation

    16. Cancellation charges are based upon the client’s most recent confirmation.

    17. In the event of cancellation prior to an event the charges are as outlined in the matrix below. All deposits are non refundable.

    18. These costs will be outlined at time of booking and should be stated on the booking form.

    19. The venue will make every attempt to resell cancelled booking space/times or cabins and use the profit in calculation of cancellation charges.

    20. The venue may, at its’ sole discretion, cancel at any time, any event it deems may prove unsuitable or disruptive to the venue as a whole. Although not bound to do so the venue would, if permitted, offer a minimum of 48hrs notice in consideration of the Client’s need to seek alternative arrangements. In such event the venue will refund all monies paid in advance by the Client and shall be deemed to have no further liability arising from the cancellation. In the event that a Client is found to have misrepresented the nature of an event, the venue reserves the right to cancel the event without refund of monies paid in advance.

    Payment

    21. For all society bookings payment is to be made in full no later than 7 days before the event.

    22. The venue reserves the right to action payment of any outstanding balance post event by use of the Clients payment details and will forward a receipt of payment to the address given by the Client. The venue will attempt to notify the client before action of payment is taken.

    General

    23. The Client shall indemnify the venue against any loss, damage, cost or expense caused to or suffered by the venue or any agents, guest or employee of the venue. Arising as a result of the deliberate, casual or accidental act of the Client, his agent, employee or guest of the function.

    24. The venue reserves the right to alter playing conditions of a golf event if forced to do so for the benefit of the course. In the event of course closure by decision of the venue, the venue will make every attempt to notify the party organizer.

    25. The venue is not liable to offer reductions or reimbursement in the event that weather affects the function/ golf event in any way whatsoever excluding section 24.

    26. The venue shall not be liable for any loss or damage to the property owned by, or in the custody of the Client or his agents, employees or guest. Cars are parked in the venue’s car park is entirely at the risk of the owners and their guests. Clients leave property in their cabins entirely at their own risk.

    27. The Client will not arrange for the delivery of any goods or material to the venue without prior permission from the venue’s General Manager.

    28. The Client shall not introduce into the venue any inflammable or hazardous material nor shall he or his agent, employee or guests, commit any act or erect any structure, which may endanger the venue, or any persons within it. Clients will be responsible for ensuring that all measures necessary for the good health and safety of their employees, agents and guests are employed and enforced.

    29. The venue does not allow the consumption of drinks (alcoholic or otherwise) or foods not purchased through the site into the venue.

    30. The Client agrees to take full responsibility, and reimburse the venue, for the cost of repair arising from any damage to the property, contents or course and grounds, including the cabins by their employees, agents or guests.

    31. The venue reserves the right to impose the pre-authorization charge of up to £500 per guest for soiling, deliberate damage, unpaid tabs, unpaid balances or other charges caused by irresponsible or unacceptable behaviour.

    32. The Client is responsible for ensuring that any third party, employed by them complies with all statutory and management requirements.

    33. The venue must comply with certain insurance/licensing and statutory regulations and requires the client to cooperate fully in meeting these. Any outside entertainment must provide a PAT certificate and a public liability certificate with a minimum of 5 million pounds at least 7 days prior to the event.

    34. All events must end at the time stated in the contract, failing which the venue reserves the right to charge additional hire/fees and any staff costs arising as a result.

    35. All prices quoted exclude VAT unless otherwise stated.

    36. The venue shall not be liable for the failure to comply with any terms or conditions of Contract where compliance is prevented, hindered or delayed by any cause beyond its control including, but not limited to, fire, storm, explosion, flood, Act of God, action of any Government or Government Agency, labor shortage, electrical power failure, interruption of supplies or industrial action.

    37. Handicap certificates may be required and basic playing proficiency, knowledge of etiquette and the rules of golf is expected. Appropriate dress must be worn, for example, jeans and round neck t-shirts are not permitted. Golf shoes must be worn. The venue has the right to ask anyone not following these rules and etiquette to leave or indeed cancel the event should the dress code not be rectifiable.

    Punctuality

    38. The Event must start and finish at the times specified on the booking form. Changes to these times may not be possible unless previously agreed with the venue.

    39. Equipment Storage. The venue does not accept any liability for loss or damage to any item of equipment, furniture, stock or the like, left in storage. Lockers and your personal cabin are provided for storage. The venue does not recommend leaving any belongings or valuables in your cars and cannot accept any responsibility for any items left unattended.

     

    The Clubhouse, cabins and surrounds

    40. The client is required to remain within their allocated room/s and any disturbance or poor conduct shown towards any other guests enjoying the venue, may result in loss of damage retainer and or the clients event being immediately stopped and cancelled.

    41. Last orders, unless a late licence has been pre paid for is 11:30pm with the venue to close at 12 midnight in the golfers lounge. Visiting golfers are not permitted to drink under the licence of a private function (IE Wedding) on the venue’s premises. The venue manager has the right to amend these times at his discretion without prior warning.

    42. Residents of the venues cabins are not permitted to bring outside guests into their rooms who are not already signed in as a guest of that particular cabin. Breach of this rule
    Will result in the guest in question being removed from the venue and further charges may apply to the party.

    43. Any behaviour deemed to be unjust or illegal such as loud music, foul or abusive language, racial discrimination or the use of illegal substances will result in the party being removed from the venue and in certain cases, and the police may be called.

    44. Changing in the car park is strictly prohibited.

    45. No clubs, trolleys or large equipment is to be carried through or left in the reception area.

    46. Golf clubs and all other equipment are not permitted to be left over night in the changing room facilities or any other area of the venue including lockers.

    47. Each player must report to golf shop to receive their retail vouchers, welcome pack and to learn any local rules for that particular day.

    48. Spiked shoes are acceptable, providing they are clean, in our spike lounge. However, golf shoes and outdoor clothing are not permitted in our main lounge or restaurant area. Hats and baseball caps are not permitted in any area of the clubhouse.

    49. Golf buggies are strictly forbidden from being driven to the venues’ car park and cabins.

    50. It is the responsibility of the individual when hiring a buggy to ensure its safe return. Any damage incurred to the buggy whilst in the individuals care will be deducted from the £500 pre authorisation taken upon arrival.

    51. Large groups are not permitted to gather around the 1st tee and must be courteous to other guests at all times during their stay.

    52. An additional charge will apply to any guest requiring additional laundry items. This includes towels.

    Contracted Suppliers

    53. If independent suppliers are employed the client is responsible for ensuring the correct health and safety and public liability is held by that supplier, section 33 also applies here.

    54. If independent suppliers do not provide the necessary documentation the venue reserves the right to suspend the booking at any time.
    Society Bookings

    Date of Cancellation                                   Cancellation charge payable by you

    7 days or more 
    All deposits lost*

    7 – 3 days Prior to Event
    50% of the total booking value*

    2 – 0 days Prior to Event
    00% of the total booking Value*
     

    Residential bookings

    6 months or more
    Loss of deposit

    
5-4 months 
    25% of the balance


    3-2 months
    50% of the balance


    1 month or less
    Full Balance


    *Terms with third party booking agents may vary.

Private Events

  • Private Event Terms and Conditions:

    Bookings


    Provisional bookings made by telephone should be confirmed in writing or by email. Provisional bookings will only be held for a period of 7 days from the date of booking. For all events Calderfields GCC does charge a non-refundable deposit of £500 (manager’s discretion). If there is a cancellation for any reason, our charges are as stated below.

    Details of Guests


    Any fluctuations in guest numbers should be notified in writing promptly to the email address confirmed with. Final numbers are required at least 30 working days before the start of the event. At the same time any special dietary requirements should be sent to the email address. The event invoice will be based on the numbers submitted, and full payment is required at least 30 working days before the start of the event. In the event of unforeseen circumstances, or if the numbers in the party alter significantly, CGCC reserves the right to cancel and refund the full payment of the booking. They will endeavour to help and support the client find alternative accommodation.

    Event Programme

    
A draft programme, together with full requirements should be submitted at least 14 working days before the start of the event.

    Cancellations

    The following is a scale of charges if an event is cancelled, or if the number of guests decreases by more than 20% of the original booking, and notification is received less than 6 months prior to the commencement of the conference.

    6 months 
    Loss of deposit

    5-4 months
    25% of the balance


    3-2 months 
    50% of the balance


    1 month
    75% of the balance

    2 weeks’ notice of cancellation
    90% of the balance

    
Less than 2 weeks’ notice
    100% of the balance

    Settlement of Accounts

    
All accounts, except in the case of exempt organizations (proof of exception required), will be subject to value added tax at the prevailing rate. Overdue accounts may be charged interest at the rate of 5% on the outstanding balance.

Conferences

  • Conference Terms and Conditions:

    Days Conferences

    Bookings

    Provisional booking made by telephone should be confirmed in writing or by email. Provisional bookings will only be held for a period of 7 days from the date of booking. For day conferences Calderfields GCC does charge a non-refundable deposit of £500 (manager’s discretion). If there is a cancellation for any reason, our charges are as stated below.

    Calderfields reserves the right to move any confirmed booking to another room within the venue which is deemed reasonable for that of the event nature.

    Details of delegates

    Any fluctuations in delegate numbers should be notified in writing promptly to the email address confirmed with. Final numbers are required at least 30 working days before the start of the conference. At the same time any special dietary requirements should be confirmed by email at this point.

    The conference invoice will be based on the numbers submitted, and full payment is required at least 30 working days before the start of the conference. In the event of unforeseen circumstances, or if the numbers in the party alter significantly, CGCC reserves the right to cancel and refund the full payment of the booking. They will endeavour to help and support the client find alternative accommodation

    Conference Programme

    A draft programme, together with full requirements should be submitted at least 14 working days before the start of the conference

    Cancellations

    The following is a scale of charges if a conference is cancelled, or if the number of delegates decreases by more than 20% of the original booking, and notification is received less than 6 months prior to the commencement of the conference.

    6 months
    Loss of deposit

    5-4 months
    25% of the daily charge

    3-2 months
    50% of the daily charge

    <1 month
    75% of the daily charge per anticipated delegates

    2 weeks’ notice of cancellation
    90% of the daily charge per anticipated delegates

    Less than 2 weeks’ notice
    100% of the daily charge per anticipated delegates

    Settlement of Accounts

    All accounts, except in the case of exempt organizations (proof of exception required), will be subject to value added tax at the prevailing rate. Overdue accounts may be charged interest at the rate of 5% on the outstanding balance.

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